About Us

Whitecap Teams helps agencies build dedicated offshore teams in the
Philippines, trained to work inside real agency workflows from day one.

Our Story

Whitecap Teams was built by the operators behind a Shopify and BigCommerce agency partner founded in 2012. Over the years, we lived both sides of the resourcing problem, hiring freelancers, using white label partners, and serving as a white label partner ourselves. The pattern was consistent. Misalignment creates risk, and the client experience suffers.

So we built Whitecap to fill the gap. (yes that rhymes) We already had the team infrastructure in the Philippines, years of hiring, training, and operations, plus agency standards tested with real client work. Whitecap delivers dedicated seats on top of that foundation, agency-trained talent that operates inside your systems, not beside them.

Why We Exist

Agencies do not need more vendors. They need a team they can rely on.
Freelancers are unpredictable. White label teams have competing priorities. In-house hiring is slower and more expensive than ever. Whitecap gives agencies a stable way to scale delivery without sacrificing quality or control.

What Makes Whitecap Different

Built by an agency since 2012

We train people to succeed in agency life, deadlines, handoffs, QA, client
expectations, and accountability.

Operations handled in the Philippines

Hiring, employment, payroll, benefits, 13th month pay, and local compliance
are handled by our PH entity.

One monthly invoice

All the ops on our side, one monthly invoice on yours.

Dedicated team members, not shared resources

Your team works for you, aligned to your hours, your tools, your standards.

Culture and retention, not just recruitment

We hire for fit, then keep teams engaged with strong management, wellness
support, and regular team activities. The result is better continuity, fewer
replacements, and team members that last.

90-day replacement

If a team member is not the right fit, we provide a free replacement in the
first 90 days.

The Philippines Advantage

The Philippines offers deep talent, strong English proficiency, and a service-oriented culture. But building a team correctly still requires local operations, compliance, and retention systems. We have spent 14+ years building and managing teams in the Philippines, so agencies can scale without learning everything the hard way.

All the ops on our side, one monthly invoice on yours.