How Whitecap Works

Build a dedicated e-commerce team you own, we handle the ops.

01

Scope your team

Short discovery to confirm outcomes, roles, seniority, tools, time zone, budget. You get role scorecards, an interview plan, and a launch runbook.

Inputs we confirm

Outcomes and deliverables
Role requirements and seniority
Working hours and time zone
Tooling and access
Budget and start date

02

Select your talent

We recruit and pre-vet, you meet a short slate per seat, interview, and choose. Paid test tasks available on request.

What you see

2 to 4 high-fit candidates per seat
Skills summaries and sample work
Interview notes and references

03

Agency Training Bootcamp 

Optional

Give your new hires a fast, practical ramp so they arrive day-one ready for agency life. This is a paid add-on. Many agencies choose Bootcamp for first seats, then move to direct placement once patterns are set.

04

Launch and integrate

We set security and access, devices, calendars, and rituals. Your team joins standups, sprint boards, and client comms on day one. KPIs and QA baselines are agreed in writing.

Day-one checklist

NDAs signed, role-based access, 2FA on, offboarding plan ready
Tool access, repos, environments, design files
Standups, owners, reporting cadence
KPI baseline and acceptance criteria

05

Operate and grow

You lead the work. We run people operations, payroll, compliance, training, reporting, and fast replacements if needed. Scale up or down as your pipeline shifts.

We keep running

HR, payroll, 13th-month, SSS, PhilHealth, Pag-IBIG, BIR
Performance reviews and coaching
Equipment, connectivity, security posture
Weekly reports and quarterly reviews
Backfills and coverage planning
Task Management

Who owns what

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Whitecap handles

Recruiting
Employment and compliance
Payroll and benefits
HR
Security and devices
Ongoing training
Reporting
Replacements

You handle

Roadmap
Backlog
Daily direction
Approvals
Client comms
Tools and processes

Working models

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Remote

Work is performed at a physical office during
regular business hours.

Hybrid

A mix of working in the office and remotely.

In Office

Work is done entirely outside the office using
digital tools.

Reporting and quality

Weekly scorecards, timesheets, utilization, goals
Monthly performance reviews and skills plans
Quarterly business reviews, roadmap and capacity

Security and compliance

Your work protected, your entity simplified.
NDAs, role-based access, encrypted devices, 2FA, same-day offboarding.
Data Privacy Act compliant, DPO contact available.
PH payroll and benefits handled, SSS, PhilHealth, Pag-IBIG, 13th-month.

Replacement and scale

If a seat is not the right fit, we coordinate a fast backfill. Add or reduce seats with simple notice. One monthly invoice covers salary, benefits, HR, and support.
FAQs

Frequently Asked Questions

We use modern, reliable technologies to craft fast, user-friendly digital experiences. Our stack is built for performance, scalability, and smooth developments.

All the ops on our side, one monthly invoice on yours.